Shopify Protect

Fraud sucks.
Fight back.

Activate your forcefield against fraud with Shop Pay’s free, built-in chargeback protection.*

A watch, a shoe, and other products, all wrapped by an illustrated protective barrier.

Stop fraud at every turn

Shopify’s fraud algorithm uses data from across our network to catch the latest forms of fraud so you stay secure every day.

Fulfill without fear

Orders marked "protection active" are eligible for protection, and safe to fulfill. Now, you can confidently approve more orders and ship faster.

We cover chargeback costs

Shopify Protect covers the total order cost, chargeback fee, and handles the dispute process on protected fraud-based chargebacks.

View full coverage details

Shop Pay + Shopify Protect

An unmatched combo of security and speed

Take full advantage of the best converting checkout on Shopify, covered by next-level protection against fraudulent chargebacks.

A white female shop owner at a fine jewelry store checking out a customer with Shopify POS hardware and Shop Pay’s 1-click, accelerated checkout.

One hub for sales and security

Protect your time and money by centralizing sales and security details in a single command center for your store.

Coverage wherever you sell

Shop Pay transactions on Facebook, Instagram, and Google are all covered by Shopify Protect.

Explore more Shop Pay features

Get started with Shopify Protect

Let us handle fraud so you can focus on what you do best—growing your business.

A Shopify merchant’s admin showing fulfilled orders for an opal signet ring and a pair of hanging gold and pearl earrings from their fine jewelry shop. The admin details that these orders are protected by Shopify Protect, full fraudulent chargeback protection.

Set up Shopify Payments and Shop Pay for your US-based store. Coverage applies to eligible Shop Pay transactions authorized through Shopify Payments, at no extra cost.*

Fulfill eligible orders within seven days and provide a tracking number from a supported carrier.

If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee.

Shopify will manage the dispute process for the chargeback. No additional reporting or fees are needed from you.

*Terms and conditions apply. Coverage applies to US stores only. Eligibility for protection requires fulfillment and a tracking number for each order within seven days of order receipt. Orders must be shipped using an approved carrier. Click here to view full terms and eligibility requirements.