If you’re looking for a team that shares your dedication and empowers you to do your best work, you’ve found us at Shopify UX. We sweat the details and constantly strive to deliver exceptional experiences. 

Empathy drives us to build a deep understanding of the entrepreneurial experience and deliver solutions that make our entire ecosystem of users feel seen, celebrated, and inspired. Creative courage fuels our innovation, encouraging bold ideas and embracing experimentation. Open collaboration and critique are valued as we push each other to continuously improve. 

We embrace cutting-edge tools and methods, explore AI-based technologies, and empower our Shopifolk to skill up in areas that increase their knowledge and business impact. Driven by curiosity and innovation, we deliver extraordinary value and embrace new creative challenges. 

Are you Ready for Shopify UX?

At Shopify, our UX team drives a holistic user experience, reflecting our knowledge of industry, passion for users, and craft expertise. In practice this means: 

• All UXers are responsible for talking to users and conducting primary research. 

• We value craft expertise and want to work with people who get shit done — this is true for both crafters and managers

• All designers at Shopify are expected to have foundational content design skills, should be comfortable with information architecture concepts, and be able to write basic microcopy that meets Shopify’s standards. 

• We don’t have an accessibility or mobile team - it is everyone’s responsibility to design for these modalities. 

• We’re curious and optimistic about AI and explore ways it can enhance our work

• UXers at Shopify partner with front-end engineers, show technical curiosity, and embrace tools like Github and coded prototypes as methods to collaborate. 

• Our work extends beyond Figma files; we have high care for the end-to-end experience that is shipped to our users.

At Shopify, we are committed to hiring a diverse range of UX professionals, including product designers, content designers, and UX managers. We seek individuals who can work independently, demonstrate a deep understanding of their problem spaces, and create user-friendly experiences. 

Our ideal candidates are collaborative, proactive in professional development, and enthusiastic about leveraging AI and ML for innovative product design. Proficiency in tools like Figma, GitHub, and coding is essential, as we value individuals who actively pursue mastery over their design tools and embrace new skills. 

Shopify values team players who contribute meaningfully to achieving goals while fostering a culture of continuous improvement and collaboration.

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. If you’re interested in helping us shape the future of commerce around the world, send us a few samples of your work: case studies, portfolio, wireframes, UX flows, publications, or whatever represents what you do best. Work samples are required to be considered for UX roles at Shopify. 

Product Designers

• Demonstrate a command of product strategy, business needs, domain expertise — using a range of UX tactics to achieve exceptional user-centered product outcomes

• Craft beautiful designs and delightful, useful, and usable experiences; you have experience in visual design, interaction, and product design

• Are tireless in pursuit of continuous improvement and learning

• Interpret experiments and tests, and leverage quantitative data to inform product and design decisions

• Are a practiced communicator and storyteller — helping your team and stakeholders grasp the extent of a problem, build empathy for the end user, and support your design rationale

• Work with a growth mindset, a proactive approach to professional development, and a proven ability to lead through ambiguous problems

• Mentor and guide others, empowering them to elevate their craft and expertise

• Are enthusiastic about leveraging AI and ML to drive innovative product design

• Have a deep mastery of your design tools, and a willingness to adopt new tools and skills needed to bring your designs and prototypes to life (heads up: we work in Figma, GitHub, and occasionally in code)

Content Designers

• Craft coherent, tasteful, and accessible user experiences, specializing in multiple content design subdomains

• Tackle high-value problems with a deep understanding of related disciplines, enhancing Shopify's product narrative

• Excel in IA, terminology, and conversational design, while seeking continuous learning through constructive critique

• Communicate with exceptional clarity — helping teams grasp problems, empathize with users, and support design rationale effectively

• Select tools with resourcefulness — aiming for efficiency and impact, and leveraging platforms like Github and Figma strategically

• Be self-reliant and proactive, excel in interpreting data, mentor others, and embrace new AI and ML tools enthusiastically
  

UX Leadership 

• Have a proven track record in managing multi-disciplinary teams, guiding career development, identifying skill gaps for mentorship, and contributing to team growth and excellence

• Show exceptional command of product strategy, business needs, and domain expertise, with strategic thinking extending to broader organizational goals and market landscape

• Apply deep experience collaborating effectively with cross-functional teams, including development, product management, data, and product research

• Communicate with exceptional clarity, and are adept at conveying problem extent, building empathy, supporting design rationale, and influencing stakeholders at all levels

• Navigate complexity using systems thinking, guiding teams to design within intricate ecosystems for a seamless user experience

• Bring a deep craft background in visual, interaction, content, and product design, leveraging expertise to upskill teams and drive exceptional outcomes

Still interested? Great! To match you with your ideal role, we’ll take the time to get to know you and the skills you bring to the table. If you’re applying to a specific role, we’ll respond within 10 business days. If we don’t have an immediate opening, don’t worry! We’ll give you an update and keep you in mind for future roles. Just do us a favour and try not to submit more than one or two applications. Only submit additional applications if you really match the criteria for multiple roles.